Shipping
How long will it take to receive my order?
Processing times may vary depending on the item(s) ordered. Once your order ships, delivery times depend on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country. Additional customs fees or taxes may apply upon delivery.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email. You can use this to monitor your shipment’s progress.
What if my order is delayed?
While we strive to deliver orders on time, unforeseen delays may occur due to carrier issues or high demand. If your order is significantly delayed, please contact us for assistance.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for faster delivery.
Returns & Exchanges
What is your return policy?
We accept returns within a specified period from the delivery date. Items must be unused and in their original packaging. Some exclusions may apply.
How do I initiate a return or exchange?
Visit outletcowboyboots.com to start the return process. You’ll receive instructions and a return label if applicable.
When will I receive my refund?
Refunds are processed once we receive and inspect the returned item(s). Please allow time for the refund to reflect in your account.
Product Care
How should I care for my boots?
Proper care ensures longevity. Use recommended cleaning products and store them in a cool, dry place. Avoid prolonged exposure to moisture or extreme heat.
Are your boots waterproof?
Some styles are water-resistant, but no boot is entirely waterproof. Treating them with a protective spray can help maintain durability.
Order Assistance
Can I modify or cancel my order?
We process orders quickly, so modifications or cancellations may not always be possible. Contact us immediately if you need changes.
What if I receive a damaged or incorrect item?
Please notify us right away, and we’ll assist with a replacement or refund.
For more details, visit outletcowboyboots.com.